Terms of Service

The Service is available under four plans: Free (external collaborator access, read/review only), Solo (single paid seat), Team (multi-seat with organisation management), and Custom (enterprise pricing negotiated directly). Plan features are described at conductstudio.com/pricing.

Paid seats are per named user within an organisation. The number of active seats determines your pricing tier. Seats may be reassigned to different users by an organisation administrator.

Free-tier users (directors, music editors, clients) may be invited to access specific projects in a read/review capacity. These users must create an account and accept these Terms before accessing any content. External collaborator access is granted and revoked by the paying account administrator.

Subscriptions are billed monthly or annually as selected at purchase, in advance, via our payment processor (Stripe). Your subscription renews automatically at the end of each billing cycle unless you cancel before the renewal date. You authorise us and Stripe to charge your payment method for all applicable fees and taxes.

We will provide at least 30 days' advance notice of any price change before it takes effect. If you do not wish to continue at the new price, you may cancel your subscription before the new price applies.

Stated prices may exclude applicable taxes (VAT, sales, use, or equivalent). Where required, taxes are calculated and added at checkout. You are responsible for any taxes other than taxes on our income.

If you are an EU or UK consumer, you have a statutory 14-day right of withdrawal from your initial subscription purchase under EU Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013. By beginning to use the Service before the 14-day period expires, you expressly request immediate provision of digital content and acknowledge that your right of withdrawal is lost upon first meaningful use, to the extent permitted by law.

Subscription fees are non-refundable after the 14-day withdrawal window except where required by applicable law. Annual plan subscribers who cancel mid-year may receive a pro-rata credit toward a future subscription at our discretion. Nothing in this section limits the mandatory statutory rights of consumers.

As between you and us, you retain all intellectual property rights in content you upload to the Service, including audio files, picture, project data, chat messages, and delivery notes ("Your Content"). We claim no ownership over Your Content.

By uploading content, you grant the Service Provider a limited, non-exclusive, royalty-free, worldwide licence to host, store, process, transcode, and transmit Your Content solely as necessary to provide, maintain, secure, and support the Service for you and your authorised collaborators. This licence specifically covers: storage of original files on our infrastructure; transcoding WAV and AIFF files to AAC (M4A) at 192 kbps for efficient delivery; generation of waveform peak data for in-app visualisation; streaming files to authorised project collaborators; and backup and replication for data durability. This licence terminates when you delete the content or close your account, save for residual copies retained in routine backups for a limited period and any copies we must retain by law. We do not use Your Content to train artificial-intelligence or machine-learning models, and we do not sell Your Content.

You are solely responsible for Your Content and for your use of the Service. You represent and warrant, on an ongoing basis, that: (a) you own or have obtained all rights, licences, consents, clearances, and permissions necessary to upload, store, transmit, and share Your Content through the Service, including from composers, performers, rights-holders, and commissioning parties; (b) Your Content, and our processing of it as permitted by these Terms, does not and will not infringe, misappropriate, or violate any third party's intellectual-property, contractual, confidentiality, privacy, publicity, or other rights, or any law; and (c) you have the right to grant the licence in Section 5.2. You acknowledge that we do not pre-screen, monitor, or verify Your Content, and that you bear full responsibility for its legality and for any consequences of uploading or sharing it.

The Service itself — including its software, code, interface, design, trademarks, logos, and branding — belongs to the Service Provider or its licensors and is protected by intellectual-property laws. You receive no rights to the Service Provider's intellectual property beyond the limited right to use the Service under these Terms. You may not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works from any part of the Service except to the extent this restriction is prohibited by applicable law.

We understand that Your Content may include unreleased, pre-release, embargoed, or otherwise highly confidential material (for example, film, television, or game audio and picture under non-disclosure agreements). We act solely as a neutral technical host and custodian of Your Content. We do not access, view, listen to, scan, or use Your Content except: (a) as strictly necessary to operate, maintain, secure, back up, or provide technical support for the Service; (b) where you or your authorised administrators instruct or enable us to (for example, to investigate a support request); or (c) where we are compelled by law or valid legal process. Staff access for support is logged, time-limited, and described in our Privacy Policy.

You are solely responsible for ensuring that your upload, storage, sharing, and distribution of Your Content through the Service is permitted by, and complies with, any non-disclosure agreement, confidentiality obligation, employment or commissioning contract, guild or union rule, or other obligation you owe to any third party. You are solely responsible for deciding which collaborators you invite, what access you grant them, and for revoking access when appropriate. We are not a party to, and assume no obligations under, any agreement between you and a third party (including any production, studio, or rights-holder), and we are not responsible for your compliance or non-compliance with such agreements.

While we implement the security measures described in our Privacy Policy, you remain responsible for maintaining the confidentiality of your credentials, securing your own devices and collaborator access, and keeping your own independent backup copies of any content that is important to you. To the fullest extent permitted by applicable law, you acknowledge that no system is perfectly secure or available, and you agree that we are not liable for unauthorised access, loss, deletion, corruption, or damage to Your Content that is outside our reasonable control — including incidents caused by you, your collaborators, your or their credentials or devices, or third-party services. Nothing in this Section limits any liability that cannot be limited or excluded under applicable law, including our obligations as a data controller or processor under data-protection law.

We reserve the right, but assume no obligation, to investigate and to suspend access to or remove content that violates these Terms, the Acceptable Use Policy, or applicable law, including in response to valid DMCA takedown requests (see our DMCA Policy) or equivalent notices under EU law (Directive 2001/29/EC) and the EU Digital Services Act. We do not actively monitor user content but will act on valid complaints. We may report unlawful activity to the relevant authorities.

We may, at our option and your expense, assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defence of that claim. You may not settle any matter that imposes any obligation or admission on us, or affects our rights, without our prior written consent.

If you are a consumer in a jurisdiction whose mandatory law restricts or prohibits indemnities of this kind, this Section applies to you only to the extent permitted by that law, and does not affect your non-excludable statutory rights.

Unless we have agreed a separate written service-level agreement with you, the Service is provided without any guarantee of uninterrupted availability, specific performance, or that it will be error-free or that content will not be lost or damaged. We may perform maintenance, impose usage limits, or modify or discontinue features at any time.

The Service, or features within it, may be offered on a pre-release, beta, trial, or early-access basis. Such features are provided "as is" for evaluation, may be changed or withdrawn at any time, may be less reliable than generally available features, and are used at your own risk.

The Service depends on third-party service providers for hosting, storage, databases, email delivery, payment processing, analytics, and similar functions (including, currently, Supabase, Vercel, Brevo, Stripe, PostHog, Sentry, and Cloudflare). We are not responsible for outages, failures, data loss, security incidents, acts, or omissions of these providers or any other third party that are outside our reasonable control. Your use of any third-party service through the Service may also be subject to that provider's terms.

To the fullest extent permitted by applicable law, the Service and all content and materials are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, accuracy, or that the Service will be uninterrupted, secure, or error-free.

The Service is a tool to help you manage your work; it is not a substitute for your own professional judgement, records, or backups. We are not liable for any missed delivery deadline, lost or corrupted file, business decision, or other consequence arising from your reliance on the Service, the availability of any feature, or the accuracy of any data within it.

To the fullest extent permitted by applicable law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business, opportunity, data, or content, however caused and under any theory of liability, even if advised of the possibility of such damages.

To the fullest extent permitted by applicable law, our total aggregate liability arising out of or relating to the Service or these Terms shall not exceed the greater of (a) the total amount you paid us for the Service in the 12 months immediately preceding the event giving rise to the claim, or (b) one hundred euros (€100).

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; gross negligence or wilful misconduct; our obligations and liability under applicable data-protection law (including Article 82 GDPR); or any other liability that cannot be excluded or limited under applicable law. If you are a consumer, your mandatory statutory rights, including under EU and UK consumer-protection law, are not affected by these Terms, and the limitations above apply only to the extent permitted by the law applicable to you.

You may cancel your subscription at any time from the Billing settings. Cancellation takes effect immediately; you will not be charged again. We do not provide prorated refunds for partial billing periods except where required by applicable law (see Section 4.7 for EU/UK consumer withdrawal rights).

If your subscription lapses — whether due to cancellation, non-payment after our dunning cycle, or trial expiry — your organization enters a 30-day read-only grace period. During this window the organization is visible to you and remaining members, but no new content may be created or edited. You may resubscribe with one click from the Billing settings to restore full access at any point during the grace period, or export your data using the Download data action in the lapse banner. At the end of the 30-day grace period your organization and all its contents (projects, cues, audio, chat history, tasks) are permanently deleted and cannot be recovered.

You may delete your Conduct account from the Account settings page. Account deletion triggers a 14-day grace period during which you may sign back in and restore your account with one click. Any Stripe subscriptions on organizations you own are canceled immediately at the time you request deletion and are not eligible for refund (subject to Section 4.7). After the 14-day grace period expires, your account, all organizations you own that are also past their own grace window, and all associated data — including audio files in storage, your authentication identity, and all lifecycle event history — are permanently deleted. Content you authored in organizations you were only a member of (not an owner) is retained with your name replaced by "[Deleted User]" to preserve conversation context for remaining members; the underlying records themselves are not deleted.

We may suspend or terminate your access to all or part of the Service for violations of these Terms or the Acceptable Use Policy, sustained non-payment, risk to the Service or other users, legal requirements, or discontinuation of the Service. We will provide advance notice where practicable, except for serious violations — such as DMCA-notified infringement, security threats, or illegal activity — where immediate action may be necessary.

Upon permanent deletion (at the end of an account or subscription-lapse grace window, or as a result of termination under Section 14.4), all project data and audio files are deleted from our primary systems. Automated backup copies may persist for up to 60 additional days before being purged. Payment records are retained for the period required by Spanish tax law (Ley General Tributaria). We publish operational details of deletion passes in our account-lifecycle runbook, available on request to legal@conductstudio.com.

These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of Spain, without regard to conflict-of-laws rules. Subject to the consumer and arbitration provisions below, the courts of Madrid, Spain have exclusive jurisdiction.

If you are a consumer, this Section does not deprive you of the protection of the mandatory consumer-protection laws of your country of residence, and you may be entitled to bring proceedings in your local courts. EU residents may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

If you are resident in the United States, you and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered under applicable arbitration rules, rather than in court, except that either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or equitable relief in court for actual or threatened infringement or misuse of intellectual property or confidential information. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING, AND YOU WAIVE ANY RIGHT TO A JURY TRIAL. You may opt out of this arbitration agreement by emailing legal@conductstudio.com within 30 days of first accepting these Terms; opting out does not affect any other provision. This Section 15.3 does not apply to, and nothing in it waives, any right or claim that cannot lawfully be subject to arbitration or a class-action waiver, and it does not apply to users who are consumers in the EU, EEA, or UK.